Privacy Policy — How mpg444 Protects Your Data

1 Data Controller Identity

The data controller responsible for your personal data is mpg444, the operator of the website mpg444.bet. mpg444 determines the purposes and means of processing your personal data in connection with the provision of online casino and cricket betting services to players in Bangladesh and other permitted jurisdictions.

For all privacy-related enquiries, data subject requests, or concerns regarding this Policy, you may contact the mpg444 data protection team at: [email protected]. Please include "Privacy Request" in the subject line of your message along with your registered mobile number (do not include your password) so that our team can locate your account.

2 Personal Data We Collect

mpg444 collects personal data in three primary ways: data you provide to us directly during registration and account management; data generated automatically through your use of the platform; and data obtained from trusted third-party identity and payment verification services.

Data you provide directly:

• Full legal name and date of birth.
• Bangladeshi mobile number and email address.
• Residential address (required for KYC verification).
• Government-issued photo ID (National ID card, passport) submitted during identity verification.
• Payment method details (bKash account number, Nagad account number, Rocket account, Upay account, bank account details, or card details) used for deposits and withdrawals.
• Any communications you send to mpg444 customer support.
• Self-exclusion and responsible gaming preferences you set on your account.

Data collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Session data including login timestamps, session duration, and pages visited.
• Betting and gaming activity: games played, wagers placed, wins, losses, and bonus usage.
• Transaction history: all deposits, withdrawals, and account balance changes.
• Cookie data and similar tracking technologies (see Section 8).

Data from third parties:

• Identity and age verification results from KYC processing partners.
• Fraud risk scores and transaction flags from payment processing partners.
• Publicly available information used to verify identity details where necessary.

3 How We Use Your Personal Data

mpg444 processes your personal data on the following legal bases and for the following purposes:

• Contract performance: To register and manage your player account, process deposits and withdrawals, settle bets, apply bonuses, and deliver all platform services you have requested.
• Legal obligation: To comply with applicable KYC, anti-money laundering (AML), and responsible gaming obligations, including age verification, identity checks, and transaction monitoring.
• Legitimate interests: To detect, investigate, and prevent fraud, collusion, and other prohibited activities; to maintain platform security and integrity; to improve our products and services based on aggregated usage analytics.
• Consent: To send you promotional communications, personalised bonus offers, and marketing messages where you have opted in to receive such communications. You may withdraw this consent at any time by contacting [email protected].

mpg444 does not use automated decision-making processes (including profiling) that produce legal or similarly significant effects on players, without human review.

4 Sharing Your Personal Data

mpg444 will never sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, and Mastercard — to process your deposits and withdrawals securely. These partners receive only the transaction data necessary to complete the payment.
• KYC and identity verification partners: Specialist third-party providers who verify the identity documents and payment method ownership you submit. These partners process your data solely on mpg444's instructions and under strict contractual data protection obligations.
• Game content providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios whose games are accessible via the mpg444 platform. These providers may receive session data necessary to deliver the game. They do not receive your full personal profile.
• IT and hosting providers: Cloud hosting and infrastructure providers who store and process platform data on mpg444's behalf under data processing agreements.
• Legal and regulatory authorities: Where mpg444 is required by law, court order, or regulatory directive to disclose personal data, we will comply with such requirements. Where permitted, we will notify you of such a disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party processors engaged by mpg444 are bound by contractual data processing agreements that require them to maintain appropriate technical and organisational security measures and to process your data only for the purposes specified by mpg444.

5 Data Retention

mpg444 retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The following retention periods apply:

On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

6 Your Data Subject Rights

As a player whose personal data is processed by mpg444, you have the following rights in relation to your data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered mobile number.

• Right of access: You may request a copy of the personal data mpg444 holds about you. We will respond within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Account holders can update basic contact details directly via the account settings page.
• Right to erasure: You may request deletion of your personal data where mpg444 no longer has a lawful basis for retaining it. Note that we are legally required to retain certain financial and identity records for the periods specified in Section 5, and erasure requests cannot override these obligations.
• Right to restriction of processing: In certain circumstances, you may request that we restrict the processing of your data (for example, where you contest its accuracy, pending verification).
• Right to data portability: Where processing is based on your consent or on contract performance, and where technically feasible, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of mpg444's legitimate interests. We will consider your objection and cease processing unless we have compelling legitimate grounds that override your interests.

mpg444 will not charge a fee for responding to data rights requests submitted in good faith. We reserve the right to request proof of identity before processing any data subject request.

7 Data Security

mpg444 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• TLS 1.2 / TLS 1.3 encryption for all data transmitted between your device and mpg444 servers.
• AES-256 encryption for sensitive data fields stored in our databases, including payment method details and identity document metadata.
• Multi-factor authentication requirements for mpg444 staff accessing customer data systems.
• Role-based access controls ensuring that staff can only access the data necessary for their specific job functions.
• Regular independent security audits and penetration testing of the mpg444 platform.
• Automated fraud detection and account anomaly monitoring systems that flag unusual activity for human review.
• Secure, encrypted backup procedures with geographically distributed storage.

Despite these measures, no online platform can guarantee absolute security against all threats. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, mpg444 will notify affected players without undue delay via their registered email address or mobile number.

You are also responsible for maintaining the security of your own mpg444 account. Use a strong, unique password, do not share your credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

8 Cookies & Similar Technologies

mpg444 uses cookies and similar tracking technologies (such as local storage and session storage) on the mpg444.bet website. Cookies are small text files placed on your device that help the platform function correctly and allow us to understand how players use the site.

The types of cookies used by mpg444 are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit, security tokens, and load-balancing cookies. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your preferences such as language settings and last-visited game category, to provide a more personalised experience. Disabling these cookies may reduce personalisation features.
• Analytics cookies: Used to collect anonymised data about how players navigate and use the mpg444 platform, including which pages are visited most frequently and where players experience difficulties. This data helps mpg444 improve the platform. Analytics cookies do not identify individual players.
• Fraud prevention cookies: Used by our payment and fraud detection partners to identify unusual patterns that may indicate fraudulent activity, protecting both mpg444 and its players.

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies. Please note that blocking essential cookies will prevent you from logging in and using the mpg444 platform. For detailed guidance on managing cookies in your specific browser, consult your browser's help documentation.

9 Children's Privacy & Age Restriction

The mpg444 platform is strictly intended for adults aged 21 years and above. mpg444 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, we will immediately close the account, void all associated transactions, and securely delete or anonymise all personal data associated with the account to the extent permitted by our legal obligations.

Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling platforms. If you believe a person under the age of 21 has registered an mpg444 account, please contact us immediately at [email protected].

10 Responsible Gaming & Data Processing

mpg444 processes certain categories of your gaming activity data specifically to fulfil our responsible gaming obligations. This includes monitoring your betting patterns, deposit frequency, session duration, and self-exclusion status to identify signs of problem gambling and to enforce any restrictions you or mpg444 have placed on your account.

Responsible gaming data processing is carried out on the legal basis of legitimate interests and legal obligation. This processing is an essential safeguard for player welfare and cannot be opted out of without closing your account. For full details of mpg444's responsible gaming tools and policies, please review our Responsible Gaming page.

11 International Data Transfers

mpg444 may transfer your personal data to service providers and infrastructure partners located outside Bangladesh. Where such transfers occur, mpg444 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to maintain data protection standards equivalent to those described in this Policy.

mpg444 will not transfer your personal data to any jurisdiction that does not provide an adequate level of protection for personal data without first implementing appropriate contractual or technical safeguards.

12 Changes to This Privacy Policy

mpg444 reserves the right to update or amend this Privacy Policy at any time. Any material changes to this Policy will be communicated to registered players via the email address on file or via a prominent notice on the mpg444 platform, at least 7 days before the changes take effect. The "Last updated" date at the top of this page will be revised whenever the Policy is amended.

Your continued use of the mpg444 platform after the effective date of any changes to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using the platform and may request account closure by contacting [email protected].

We encourage you to review this Policy periodically, particularly before making significant account actions such as large deposits or withdrawal requests, to ensure you are familiar with the most current version of our data practices.

13 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way mpg444 handles your personal data, please contact our data protection team directly. We take all privacy concerns seriously and will respond to all enquiries within 5 business days.

Data protection contact: [email protected]

Please use the subject line "Privacy Enquiry" and include your registered mobile number (never your password) so we can locate your account efficiently. Our support team is available 24 hours a day, 7 days a week, including Eid holidays and BPL match days.

If you are not satisfied with mpg444's response to your privacy complaint, you may have the right to escalate the matter to the relevant data protection authority or seek legal redress through the appropriate channels available in your jurisdiction.